Returns & Refunds

All our products are made to mesausre and are manufactured in accordance with your specifications, it shall be the sole responsibility of you the buyer to provide us with sufficient, complete and accurate information and drawings as are required to enable us to perform the order.

We cannot accept the return of made to measure goods if the reason for the return is that you the buyer provided incorrect measurements. Therefore we do not offer refunds either.

We shall not be liable for any defect in goods arising from us following your specifications or arising out of any failure of you providing such information and/or drawings whether in whole or part.

If we provide services by designing the products for you, we will own the copyright, design right and all other intellectual property rights in the goods and any drafts, drawings or illustrations that we make in connection to the products for you.

This clause will not affect your legal rights as a consumer in relation to made-to-measure goods that are faulty or not as described.  Advice about the legal rights of consumers is available from a local Citizens Advice Bureau or Trading Standards office.

If the Products are Faulty

As a consumer, you have legal rights in relation to Products that are faulty or not as described. We are under a legal duty to supply products that are in conformity with this contract. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

Please contact us with a full explination of any faulty goods at the address below:

TuffX Processed Glass Ltd,
Nexus House, Randles Rd,
Knowsley Business Park,
Knowsley,
Merseyside,
L34 9HX